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Status Under review
Created by Phonehub 1 - Potaia
Created on Feb 7, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1234 Ability to download full life cycle of a call.

Download Call Detail Merged

An admin should be able to download a performance report that includes the detail of a call, ie. how long a caller was in queue and what agent received the call. Also, I would like to be able to have access to download Agent details available from Live Reports after that day. Currently, we're not able to view and download agent details for multiple queues under Performance Reports.