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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Feb 9, 2021

want to be notified when text is undelivered ,through an icon

Background: Notifications for Undelivered SMS

Problem: Customer is not getting a notifications on the main screen for undelivered SMS

Steps to Reproduce:

1. Launch O@H Desktop app

2. Send SMS (Example: 7016535315)

Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or not

Expected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMS

Additional Info:

- For Tier 3 escalation as a FEATURE REQUEST