Skip to Main Content
Status Future consideration
Created by Guest
Created on Feb 9, 2021

The ability to set up certain skills/queues from allowing transfers

We have several skills set up that do not have agents assigned to them so we have found several emails have been transferred to skills that don't have any agents. We are having to watch those skills and act if anything gets in there on accident. It would be much easier if there was a way to set the skill to not allow transfers.