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Status Under review
Created by Guest
Created on Feb 10, 2021

Feature to disable Beeping for Call Waiting in queues

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps.

Our employees do not use physical phones. They either use the desktop or mobile app.

I spent over 90 minutes chatting with RC support yesterday and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of "let's try this to see if it works", all the while there is no way to disable the beeping.

PLEASE add a feature to turn on/off the Call Waiting Beeping like there is to turn on/off the beeping for call recording.

Our employees and especially our customers do not like the beeping at all. Yesterday was our first full day being live with RC and every client said something negative about the beeping as it was cutting off the conversations.

The queues are not functional if there is not a way to turn off the Call Waiting Beeping. For us, the queues are useless, despite the fact that we had queues in our phone systems for 30 years.

  • Matthew Micallef
    Aug 3, 2022

    This is a much needed feature

    I have 3 receptionist spread over 3 offices all answering the same call queue,

    When one in an office picks up the call the others in the other offices have the beeping happening for no reason as the call has been picked up by a queue member already! But the systems continues to send beeps to the headset.

    The only way so far we have found is to disable headset controls in the RC app but this is not ideal either

  • Tonya Beck
    Mar 4, 2022

    Please make this change. It only makes sense.

  • Chris Redmond Ext 1147
    Feb 8, 2022

    Please. For the sake of our sanity. Make this happen.