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Status Planned
Created by Guest
Created on Feb 10, 2021

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end users to use the RC App or RC Phone App walking them through adding the custom cover page, and using the application to send faxes.

We'd prefer to use SMTP / email to send out faxes, but then it reverts to using the templates provided by RingCentral. Currently it is 'Contempo' but it does not include a disclaimer.

This is VERY important to our organization!

Thank you,

  • James Sadlowski
    Reply
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    Jul 18, 2023

    We would like to automate this manual process and have the information autofilled with the user's information. Disclaimer in the fax cover sheet is a must as well.

    Thank you,

    James

  • Promedical IT
    Reply
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    Jun 23, 2023

    Center for Sight Las Vegas - request to have this feature added.

  • Main Business Line
    Reply
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    Jun 2, 2023

    Same use case for Office@Hand account UID 250646106. $MRR 28,373.85.

    Needing to be able to implement custom fax cover page providing a disclaimer.

  • GA ascherhag
    Reply
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    May 22, 2023

    We are in need of this feature as well


  • Jason Dickey
    Reply
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    May 12, 2023

    We are also in need of this as well. Does this inability break the SLA?

  • Michelle Southard, DO
    Reply
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    Mar 24, 2023

    This is vital for healthcare businesses. Please implement this as soon as possible!

  • Mary Kunce
    Reply
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    Feb 27, 2023

    I am adding to this chain of posts regarding the compliance issues that we are facing in healthcare companies, due to the inability to establish a standard Fax cover sheet for all of our RingCentral users. We operate across multiple locations, but we have our medical records department centralized in our main office. It is a violation of company compliance policy and regulatory guidelines to use the kind of workarounds being suggested. This needs to be a standard part of configuration at the time of onboarding your new clients to RingCentral.

  • Cody Sumner
    Reply
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    Feb 2, 2023

    This is so vital for your healthcare companies. Sure there is the workaround to do it for each user, but nobody has the time for that and trying to show staff how to do it is not gonna work either. Hope this gets implemented soon so we can utilize it company wide!

  • Brian Kannady
    Reply
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    Oct 5, 2022

    To those following this thread who absolutely can't use this system without their legal approved notice, I've gotten around that via an Exchange Online rule that forces emails destined for domain rcfax.com to have that as a footer (and to use TLS). It is UGLY on the fax, but it does get there.

  • Brian Kannady
    Reply
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    Oct 5, 2022

    Jumping on the bandwagon here. We can't really use this feature until we can get the disclaimer forced

  • Craig Rhinehart
    Reply
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    Sep 21, 2022

    It's disappointing that this has been pushed out for "future consideration." The ability to have a company-wide cover page should be a basic feature of any network fax system. The app should not have been designed without this feature in the first place, and it should be added as soon as possible.

  • Admin
    Jennifer Del Rosario
    Reply
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    Jun 22, 2022

    Hi All, apologies for my mistake. I will coordinate this with one of our Product Managers. I'll put back the status of this idea to "planned." I appreciate your patience in this matter.

  • Jesse Barnes
    Reply
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    Jun 22, 2022

    RC dev team again showing how completely inept they are, this has certainly NOT been implemented. For whatever reason they decided to lump this idea with another idea that is really not related at all so now this one shows implemented. Please post and let them know that it is certainly not implemented as the OP and followers have suggested it be done.

  • jesse Barnes
    Reply
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    Jun 22, 2022

    One of the ideas was closed was to assigned custom cover sheets to users
    with extensions, i do not see where this has been implemented?

  • Jaime Quinones
    Reply
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    Jun 22, 2022

    I don't see that it's been implemented either.

  • David-Jay Yamaguchi
    Reply
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    Jun 21, 2022

    Yeah, not sure why this is marked as implemented when it clearly is not. The desktop instructions do not show any way to select your custom cover page. A feature which in the phone app is available and shown in the instructions. We are asking for that feature to be implemented in the desktop app so that we don't need to have the desktop and phone app installed.

  • Admin
    Jennifer Del Rosario
    Reply
    |
    Jun 21, 2022

    Hi all!

    The feature for custom fax cover page is now available.
    Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

  • Vickie Gray
    Reply
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    Mar 15, 2022

    We need a custom fax cover page!!!!!

  • Yihaies Makonnen
    Reply
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    Feb 17, 2022

    We were able to add our Custom Fax Cover, back in 2018.

    But now No, that feature is no longer available. That is so unprofessional for all Financial Services NOT to have their Broker Dealers' information and Disclaimer Page.

    FINRA and SIPC are requirements for Financial Industries.

  • Load older comments
  • +77
1 MERGED

remove my name from the cover sheet in the "from" section of fax cover page

Merged
remove my name from the cover sheet in the "from" section of fax cover page
Guest about 2 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Change my Name on Company fax CoverPage to Company Name

Merged
Change my Name on Company fax CoverPage to Company Name
Mark Wingo almost 3 years ago in RingCentral Admin Portal 1 Planned
1 MERGED

Custom Fax Cover sheets

Merged
This was a feature that was available in the PHONE app but not in the new Desktop. Having a fax page that follows company branding and includes regulatory disclaimers would be great, and PROFESSIONAL
Thomas Moxam almost 2 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

HIPAA compliant Fax cover pages

Merged
We need a HIPAA compliant fax cover page given that we are unable to create custom coversheets in RC. We either need the ability to auto append a message to all coversheets or a coversheet that outlines the requirements by HIPAA: For example, our ...
Richard Leighton over 1 year ago in RingCentral Phone 0 Planned
12 MERGED

Custom Fax Cover Page on the new RingCentral App.

Merged
I would like to customize fax cover sheet on the new RingCentral App so we do not need to have multiple apps installed .
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
5 MERGED

Ability to add a custom fax cover sheet for the entire organization and enforce that it's used with faxes

Merged
We would like 1. the ability to add a custom fax cover sheet for our entire organization to use 2. Enforce that this is the only cover sheet our users can choose. At this point we have to send out lots of emails how to set up our custom cover shee...
Guest over 2 years ago in RingCentral Admin Portal 0 Planned
60 MERGED

Custom Fax Cover Page

Merged
Add custom fax cover page feature to Ring Central App. Currently, only possible via Phone app.
Guest almost 3 years ago in RingCentral Web/Desktop App 23 Planned
1 MERGED

Customized Fax Cover Page

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Need ability to add and use a Customized Fax Cover Page in RingCentral Desktop App. This is important to have a customized template Fax Cover Page for our company that has the company logo and disclaimer information. This feature was available in ...
Howard Beder over 1 year ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

Custom Fax Cover Page in the desktop/web app/etc. and let us set it as default for all users

Merged
Basically, the phone app lets you create custom fax cover pages and upload them. However it's only usable in the phone app (Note: not the android // iphone app just the ringcentral phone app). Please spread this functionality to other platforms an...
Shino Wang about 2 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Outbound Fax To not editable

Merged
We have many doctors associated to one outbound fax number. The TO Field in the coversheet used the same doctors name no matter which contact we select. The fax still goes to the correct number but the practice will no longer accept our faxes beca...
Will Snyder over 1 year ago in RingCentral Phone 0 Planned
1 MERGED

Add Disclaimer on Fax cover

Merged
is there a way to automatically add a disclaimer to all outbound faxes without manually pasting it in each time
Jenny Remolacio almost 2 years ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

Ability to customize fax cover page

Merged
As a healthcare organization, it is very important for us to have the ability to customize the cover page of our faxes for each fax we send out, such as specifying things like ATTN TO and so far we do not have a way to make those modifications wit...
Harut Davtyan almost 2 years ago in RingCentral Mobile App 0 Planned