Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Same use case for Office@Hand account UID 250646106. $MRR 28,373.85.

Needing to be able to implement custom fax cover page providing a disclaimer.

We are in need of this feature as well

We are also in need of this as well. Does this inability break the SLA?

This is vital for healthcare businesses. Please implement this as soon as possible!

I am adding to this chain of posts regarding the compliance issues that we are facing in healthcare companies, due to the inability to establish a standard Fax cover sheet for all of our RingCentral users. We operate across multiple locations, but we have our medical records department centralized in our main office. It is a violation of company compliance policy and regulatory guidelines to use the kind of workarounds being suggested. This needs to be a standard part of configuration at the time of onboarding your new clients to RingCentral.

This is so vital for your healthcare companies. Sure there is the workaround to do it for each user, but nobody has the time for that and trying to show staff how to do it is not gonna work either. Hope this gets implemented soon so we can utilize it company wide!

To those following this thread who absolutely can't use this system without their legal approved notice, I've gotten around that via an Exchange Online rule that forces emails destined for domain rcfax.com to have that as a footer (and to use TLS). It is UGLY on the fax, but it does get there.

Jumping on the bandwagon here. We can't really use this feature until we can get the disclaimer forced

It's disappointing that this has been pushed out for "future consideration." The ability to have a company-wide cover page should be a basic feature of any network fax system. The app should not have been designed without this feature in the first place, and it should be added as soon as possible.

Hi All, apologies for my mistake. I will coordinate this with one of our Product Managers. I'll put back the status of this idea to "planned." I appreciate your patience in this matter.

RC dev team again showing how completely inept they are, this has certainly NOT been implemented. For whatever reason they decided to lump this idea with another idea that is really not related at all so now this one shows implemented. Please post and let them know that it is certainly not implemented as the OP and followers have suggested it be done.

One of the ideas was closed was to assigned custom cover sheets to users
with extensions, i do not see where this has been implemented?

I don't see that it's been implemented either.

Yeah, not sure why this is marked as implemented when it clearly is not. The desktop instructions do not show any way to select your custom cover page. A feature which in the phone app is available and shown in the instructions. We are asking for that feature to be implemented in the desktop app so that we don't need to have the desktop and phone app installed.

Hi all!

The feature for custom fax cover page is now available.
Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

combine with https://ideas.ringcentral.com/ideas/DPW-I-35

We need a custom fax cover page!!!!!

We were able to add our Custom Fax Cover, back in 2018.

But now No, that feature is no longer available. That is so unprofessional for all Financial Services NOT to have their Broker Dealers' information and Disclaimer Page.

FINRA and SIPC are requirements for Financial Industries.

There should absolutely be a feature for adding a company-wide fax cover page. Looks like it can be done in the older Cloud Phone app, but that is apparently on a per-user basis and also cannot be used in the Ring Central app (or in our case the Avaya Cloud Office app). This is standard functionality in corporate fax systems. I'm shocked it's not already present. Please provide this functionality.

As a medical office that sends and receives dozens of faxes every day and where we need to have our logo and be able to indicate HIPAA guidelines for handling of the materials this is a real show stopper for us and the ONLY reason that we continue to use the RC Phone app.

I will go a step further and indicate that because we are still somewhat forcibly using the RC Phone app it has severely inhibited our company's ability to use the RingCentral Meetings/Video because you have to launch the separate RingCentral application in order to use it, and then no one know what to do at this point because they are not used to seeing this interface.

I also note that while you can add a file to a new fax from the flagship RingCentral application you cannot import directly from a scanner the way you can with the older RingCentral Phone App.

It would be welcome news to see RingCentral put this as a priority and implement this soon. It seems silly to say this as in all other ways RingCentral is a fine platform, but if we cannot utilize a simple feature like a customized fax page it may force us into considering where else we can find the feature.