Skip to Main Content
Status Under review
Created by Guest
Created on Feb 12, 2021

Consistency when Copying Call queue

When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over.

In the Group settings of the new call queue > "Messages & notifications"
The settings for
"After hours" and "Business Hours" copy across differently

In the Template Group, Both areas have "This call queue" selected

The "Business hours" section copies over as expected as "This call queue."

However the "After Hours" section does not, it copies it over as "Specific extension: Template call queue"

This should copy over the same way in both areas. ("This call queue")

This would simplify using templates for call queues. and make sure that voicemails are not lost.