Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!


Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-56 Admin: change users (DND, available, offline).

Remotely manage user status Merged

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.

  • Jan Bilton
  • Feb 12 2021
  • Under Consideration
  • Elyse Watts commented
    5 Mar 06:10pm

    i agree this is needed. we don't have any visibility on the "take all calls/do not accept call queue calls/do not accept any calls" setting and need to rely on the user themself to check it, or contact support. That's not ideal and would preferably be a permission that can be granted in the user settings.