This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-56 Admin: change users (DND, available, offline).
RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.