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Status Implemented
Created by Jan Bilton
Created on Feb 12, 2021

Remotely manage user status

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.


Call Queue Managers need the ability to see their Agent/Member status in real time

Currently the only way to track a members Call Queue Status is via the admin portal. Call queue managers do not have, nor should they in some cases have access to the org level admin control page. We asked for help with this via support and were s...
Guest about 2 years ago in RingCentral Web/Desktop App 3 Implemented