Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Remotely manage user status

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.

  • Jan Bilton
  • Feb 12 2021
  • Implemented
  • Admin
    Jessica Hernandez commented
    20 Apr 02:47pm

    Remote Member management is a RingCentral telephony feature when enabled, allows admins & members to control member availability per individual queues. The remote member management feature is included in the live reports tier starting at premium. Here's a user guide that goes into a little more detail: https://netstorage.ringcentral.com/guides/live_reports_user_guide.pdf

  • Ryan Wenner commented
    20 Apr 01:15pm

    How do you manage Call Queue status with analytics reports?

  • Admin
    Jessica Hernandez commented
    19 Apr 10:25pm

    Hello, yes it is only available through analytics live reports with premium and ultimate. You can learn more about the different plans here: https://www.ringcentral.com/office/plansandpricing.html

  • Ryan Wenner commented
    3 Jan 02:18pm

    Is this only available with Premium? My organization has Standard.

  • Admin
    Jennifer Del Rosario commented
    30 Dec, 2021 08:44pm

    Hi all,

    This is now available in our admin portal. Check this link to know more https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html.

    Thank you!

  • Elyse Watts commented
    5 Mar, 2021 06:10pm

    i agree this is needed. we don't have any visibility on the "take all calls/do not accept call queue calls/do not accept any calls" setting and need to rely on the user themself to check it, or contact support. That's not ideal and would preferably be a permission that can be granted in the user settings.