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Status Implemented
Created by Jan Bilton
Created on Feb 12, 2021

Remotely manage user status

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.

  • Admin
    Jessica Hernandez
    Apr 20, 2022

    Remote Member management is a RingCentral telephony feature when enabled, allows admins & members to control member availability per individual queues. The remote member management feature is included in the live reports tier starting at premium. Here's a user guide that goes into a little more detail: https://netstorage.ringcentral.com/guides/live_reports_user_guide.pdf

  • Ryan Wenner
    Apr 20, 2022

    How do you manage Call Queue status with analytics reports?

  • Admin
    Jessica Hernandez
    Apr 19, 2022

    Hello, yes it is only available through analytics live reports with premium and ultimate. You can learn more about the different plans here: https://www.ringcentral.com/office/plansandpricing.html

  • Ryan Wenner
    Jan 3, 2022

    Is this only available with Premium? My organization has Standard.

  • Admin
    Jennifer Del Rosario
    Dec 30, 2021

    Hi all,

    This is now available in our admin portal. Check this link to know more https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html.

    Thank you!

  • Elyse Watts
    Mar 5, 2021

    i agree this is needed. we don't have any visibility on the "take all calls/do not accept call queue calls/do not accept any calls" setting and need to rely on the user themself to check it, or contact support. That's not ideal and would preferably be a permission that can be granted in the user settings.

17 MERGED

Call Queue Managers need the ability to see their Agent/Member status in real time

Merged
Currently the only way to track a members Call Queue Status is via the admin portal. Call queue managers do not have, nor should they in some cases have access to the org level admin control page. We asked for help with this via support and were s...
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented