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Status Under review
Created by Guest
Created on Feb 12, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2565 prevent users from switching to DND.

Call Queue Member Change Status Visibility on Portal and Analytics Merged

Account type: RC Office

A brief description of the business : not discussed

A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.

A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on dnd, or set to not accept call queue calls).

Benefit of such feature: ease of use, business need

Number of Users and/or Digital Lines: 169 / 174 lines