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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Feb 16, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-67 User Settings: Disable call waiting while on a call..

Disable call waiting feature for calls made to a user extension Merged

Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call.

We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.