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Status Under review
Categories RingCentral Phone
Created by Bruno Christian Ponsart
Created on Feb 17, 2021

Update presence status when phone is ringing

Could I ask for a feature request? The presence functionality is only really of any use if it actually shows the status of a user's line all of the time, not just if they received a call directly. At the moment it seems that if an extension is ringing as part of a ring group this is not shown in the presence status and perhaps more importantly, if the call has been answered by a member of a ring group their extension does not show as in use - this does not allow the visibility that presence is required for.