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Customer is using the Samsung Galaxy Buds+ wireless headset on the RingCentral app. But there are times that it's not working properly. As per Gregory "I can hear the person but they can't here me. Sometimes, I can't hear the person at all."
Please check the settings for the said headset with RingCentral Settings or if we can do an update with Samsung Galaxy Buds to avoid this issue.
Please update the system to support Galaxy Buds Live. Samsung is a leader in the wireless industry and need to be able to access the Ring Central platform. Thank you.
Galaxy Buds are very prevalent in the marketplace. Additionally, Samsung is the top mobile phone maker outside of Apple. It makes sense to add the Galaxy Buds+ headset to the RingCentral App.