RELATED IDEAS
Access to everyone's voicemails by clicking on there extension without a password as Super admin!
As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.
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It would be nice for super admins to have access to ALL user voicemail and messages.
Merged
It would be useful to reduce the hassle of admins needing to retrieve staff passwords or pins while out on vacation or on days off and reduce the need for admins to have staff passwords at all.
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Under review
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Allow Admins to view/listen to messages without providing user password
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Requiring admins to provide a password assigned to a user to access their messages goes against all modern security principals. I can change the users pwd to listen to their messages, just takes extra unnecessary steps, so why not just let admins ...
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Under review
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Allow Super Admin Role to Access Voicemail Messages
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Super Admins should be able to access user voicemail messages without a password reset or obtaining a user's password. We use SSO (OKTA), so changing passwords to obtain voicemail messages is disruptive. To alleviate this issue, when messages are ...
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Under review
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For an admin to login on their managed users through Admin portal and help users change-modify settings
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An admin should be able to assist with anything without asking the users password. An admin should be able to login to their user account from the admin portal as if the user is the one logged on. This is security bridge asking users for their pas...
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Under review
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Super admin needs to be able to access voicemail messages
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As the operations manager, I need access to the voicemail messages on occasion in order to resolve customer issues. I shouldn't have to have everyone's personal password. All of the answered calls are available to me, why aren't the voicemails.
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Under review
Personally, I don't want all user's passwords/pins, but I do 100% agree that as the Super-Admin I should have access to every ounce of data on my account. As the OP suggests, this is our business that we are responsible and liable for. We need to be able to "inspect" what we expect for compliance, and even though the suggestion of changing the pin and password is a pragmatic one, it is not practical. I need to be able to spot check a user's voicemails, SMS etc when I feel something suspicious is up... The idea of Privacy doesn't exist when its company property, company phone line, company voice mail etc etc etc. There is no expectation of privacy. If you want to have a private conversation or voicemail, use your personal mobile phone, not the company phone.
Besides, how to do you justify "monitoring" a live phone call? A verbal disclaimer at the start of the call? Make the RingCentral EULA that each user acknowledges when they sign into their account mention that the company that pays for the phone system, owns everything and has the ability to play your voicemails, view your SMS and listen in on your calls.
At the Enterprise level the SuperAdmin always has complete access to any resource on the system. That not being the case here is not a good thing. Please fix this for Enterprise accounts at least.
Privacy laws are different state to state or country but if there was an option to allow or disallow using the super admin passwords to check things then makes it fall on the business to protect the privacy as needed