Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.

  • Guest
  • Feb 22 2021
  • Under review
  • Guest commented
    20 Oct, 2021 02:14pm

    At the Enterprise level the SuperAdmin always has complete access to any resource on the system. That not being the case here is not a good thing. Please fix this for Enterprise accounts at least.

  • Ken OConnor commented
    25 May, 2021 06:38pm

    Privacy laws are different state to state or country but if there was an option to allow or disallow using the super admin passwords to check things then makes it fall on the business to protect the privacy as needed