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Most firms have hold music when you call the office mainline.
and are put on hold. And not just for direct ext numbers.
My request was merged with this one, but it's not really the same. We have custom hold music but the volume is so loud and we cannot lower it in RingCentral. I have to download the music, edit it using another program to lower volume and then upload it again. This is a lot every time I change music.