This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
I would like to see the live time frames of the agents current status in live reports.
Agent Status Time
Agent One On Call 4:58
Agent Two Available 0:37
Agent Three Unavailable 13:14
This would allow us to monitor, in real time, how long someone has been on a call, if they are about to be back from break, who has been available the longest and due for the next call, etc.