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Status Future consideration
Categories RingCentral Analytics
Created by Chase Owens
Created on Feb 24, 2021

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Time Element for Agent Detail on Live Reports Merged

I would like to see the live time frames of the agents current status in live reports.


For Example:

Agent Status Time

Agent One On Call 4:58

Agent Two Available 0:37

Agent Three Unavailable 13:14


This would allow us to monitor, in real time, how long someone has been on a call, if they are about to be back from break, who has been available the longest and due for the next call, etc.