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Status Future consideration
Created by Chase Owens
Created on Feb 24, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Time Element for Agent Detail on Live Reports Merged

I would like to see the live time frames of the agents current status in live reports.

For Example:

Agent Status Time

Agent One On Call 4:58

Agent Two Available 0:37

Agent Three Unavailable 13:14

This would allow us to monitor, in real time, how long someone has been on a call, if they are about to be back from break, who has been available the longest and due for the next call, etc.