Share your ideas with us
Make sure to check out our terms of use and how to submit and vote for products ideas
This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
I would like to see the live time frames of the agents current status in live reports.
For Example:
Agent Status Time
Agent One On Call 4:58
Agent Two Available 0:37
Agent Three Unavailable 13:14
This would allow us to monitor, in real time, how long someone has been on a call, if they are about to be back from break, who has been available the longest and due for the next call, etc.