Skip to Main Content
Status Under review
Created by Chase Owens
Created on Feb 24, 2021

Live Report Service Level and Queue Monitor Change

I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph.

This would allow us to see "company wide" statistics like the service level for all queues is 88% and there are 12 total calls waiting, but we can still track service level and calls waiting by individual queues if needed.

Total Calls Waiting: 12 Service Level 88%

Sales Calls Waiting: 2 Service Level 97%

Support Calls Waiting: 10 Service Level 80%