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Status Future consideration
Created by Guest
Created on Feb 25, 2021

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

  • Jaryn Giampaoli
    Dec 6, 2022

    Like Adrian stated, we have a line in which our queue needs a "Play Message and Disconnect Option". We have no need for voicemails at that location.

  • Adrian Dybwad
    Mar 3, 2022

    When a call is not answered, there really needs to be an option to "Play message and disconnect" like there is for normal users.

    For Call Queue, Under Call Handling & Members > Wait settings

    1) "When maximum wait time is reached, send caller to" should become "When maximum wait time is reached"

    2) Options should become

    "Send caller to voicemail" and "Play message and disconnect"


Expedite process to disable voicemail on call queue

Would very much like an option to completely disable voicemail on a call queue. Currently this is only possible after hours; we need to have this also available during business hours. Thanks!
Mike Maier about 3 years ago in RingCentral Phone 1 Future consideration

call group ext to have to disable voiicemail and have a user ext to have multiple voicemail option

1.) requesting a feature for a call queue group ext to disable voicemail 2.) requesting a feature to have a user ext to have multiple grp assignment and have the option to select multiple call queue grp ext for voicemail
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration

Add option for call queue to disable voicemail

Customer would want to have an option for call queue to disable voicemail just like a user extension have
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration