Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

  • Guest
  • Feb 25 2021
  • Future consideration
  • Adrian Dybwad commented
    3 Mar 06:06pm

    When a call is not answered, there really needs to be an option to "Play message and disconnect" like there is for normal users.

    For Call Queue, Under Call Handling & Members > Wait settings

    1) "When maximum wait time is reached, send caller to" should become "When maximum wait time is reached"

    2) Options should become

    "Send caller to voicemail" and "Play message and disconnect"