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Status Under review
Created by Hannah Tieu
Created on Mar 1, 2021

Feature to add more than one Contact Information when creating a case through

When Super Admins go to create a case at, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.