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Status Under review
Created by Guest
Created on Mar 2, 2021

Disable calls to main admin extension for unassigned digital lines

As per article,

Calls to unassigned phone numbers will go to the admin extension by default.

We would like an option to either disable the number or redirect the calls to another extension instead of the main admin extension.

  • Lisa Stratton
    Jan 26, 2023

    I am not sure why this is not already an option. Super admins are really likely to by systems/tech people. A receptionist is in a much better position to answer and route calls than an IT Manager. It has actually created business issues for us, because I have ignored VMs I didn't realize were from customers trying to reach project teams or employees trying to reach HR because as a system admin person I get tons of unsolicited sales calls and pretty much ignore unidentified callers by default. I love RingCentral but this is a bad design choice.