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Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.
Agreed, this feature would be FANTASTIC.
Also add the agent who refused it, and which queue they were logged in to.
This would be great to have.
We need this
We need this feature.