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Status Under review
Created by Hannah Tieu
Created on Mar 3, 2021

Data that shows time and date of call refusals in Analytics, Performance report

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.

  • Chelsea Ogwalu
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    Nov 1, 2023

    I have a user whose refused calls are substantially higher than other team members. I need a way to show valid evidence that they are intentionally hitting the refused call button and I cannot subjectively prove that without necessary evidence.

  • Lorenzo Alexander
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    Sep 1, 2023

    this is literally like having a car where the windows do not go down

  • David Kennedy
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    Mar 29, 2023

    Agreed, this feature would be FANTASTIC.

  • Darrel Brown
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    Oct 20, 2021

    Also add the agent who refused it, and which queue they were logged in to.

  • Mike Burnett
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    Jul 9, 2021

    This would be great to have.

  • Jennifer Cuevas
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    Mar 10, 2021

    We need this


  • Mike Lowis
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    Mar 4, 2021

    We need this feature.