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Status Under review
Created by Hannah Tieu
Created on Mar 3, 2021

Data that shows time and date of call refusals in Analytics, Performance report

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.

  • Darrel Brown
    Oct 20, 2021

    Also add the agent who refused it, and which queue they were logged in to.

  • Mike Burnett
    Jul 9, 2021

    This would be great to have.

  • Jennifer Cuevas
    Mar 10, 2021

    We need this

  • Mike Lowis
    Mar 4, 2021

    We need this feature.