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Status Future consideration
Created by Guest
Created on Mar 4, 2021

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given within 30 seconds, and how many responses are given after the treshold of 30 seconds. And I want this information on all messages, not only on the first response. Is it possible to display this calculation of the SLA?

Product Line RingCentral Engage Digital
  • Benjamin Ciany
    Mar 22, 2021

    To what extent will dimelo calculate this time in case of an intermittent (internet) connection problem

  • Benjamin Ciany
    Mar 22, 2021

    Dans quelle mesure dimelo calculera ce temps en cas d’un problème de connexion(internet) intermittent