Community Ideas

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Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls.


Only option we have right now is to create a custom role for the manager that allows them to view the status of their call queue members.

  • Guest
  • Mar 9 2021
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