Skip to Main Content
Status Under review
Created by Guest
Created on Mar 9, 2021

Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls.

Only option we have right now is to create a custom role for the manager that allows them to view the status of their call queue members.

  • Joseph Gorospe
    Mar 29, 2023

    Alert sent to the email of the super admin regarding the status of a user when more than 10 minutes on a call.