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Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.
Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.
also when a call is forwarded the original number should be tracked not the forwarders number.