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Status Will not implement
Created by Sarah Marshall
Created on Mar 11, 2021

Simultaneous Call Queue Overflow to another Simultaneous Call Queue

Within the UC portal, it would be really useful if we can have a Simultaneous Call Queue Overflowing to another Simultaneous Call Queue. Only being able to use Overflow on Rotating Call Queue is very restrictive.

  • Admin
    Jessica Hernandez
    Apr 19, 2022

    Hi all, I've confirmed with our call queue product manager that this feature will not be implemented beyond these workarounds:

    1. Configure overflow agents as call queue pick up members. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently. Learn how to do so:

    2. Configure the call queue wait settings to move the call to a secondary queue.

  • Kurt Hoskovec
    Dec 9, 2021

    Similar to another Enhancement Request Idea:
    "Allow queueing to multiple skills simultaneously without having to dequeue the originally targeted skill."

  • Brian Bronstein
    Sep 10, 2021

    This is LONG overdue and causing me to look at other providers. Cmon ring central, get it together.