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Status Under review
Created by Susan Arbogast
Created on Mar 11, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1330 Access to everyone's voicemails by clicking on there extension without a password as Super admin!.

Allow Super Admin Role to Access Voicemail Messages Merged

Super Admins should be able to access user voicemail messages without a password reset or obtaining a user's password. We use SSO (OKTA), so changing passwords to obtain voicemail messages is disruptive.

To alleviate this issue, when messages are selected in the Admin portal, adding the ability to sign in with Super Admin creds to access user voicemails would be beneficial.

When users separate from the company and their corresponding DIDs are reused, voicemail messages can be cleared by Admins instead of users.

  • Marcus Burks
    Mar 23, 2021

    I have this same issue and I am looking for a fix for this.