We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue.
Currently, you can only set your status to either "available" or "unavailable" for all the queues in which you are member. This makes no sense...to be "all" or nothing".
There needs to be a way in which the member can make themselves unavailable to receive calls from a particular queue while still receiving calls from the other queues in which they are a member.
We only use soft phones and have no physical phones.
PLEASE. We need this!!!!!!!