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Status Under review
Created by Guest
Created on Mar 11, 2021

Option to make your self unavailable for a particular queue while being a member of multiple queues

We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue.

Currently, you can only set your status to either "available" or "unavailable" for all the queues in which you are member. This makes no be "all" or nothing".

There needs to be a way in which the member can make themselves unavailable to receive calls from a particular queue while still receiving calls from the other queues in which they are a member.

We only use soft phones and have no physical phones.

PLEASE. We need this!!!!!!!