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Status Will not implement
Created by Debra Johnson
Created on Mar 12, 2021

Option on Admin UI to extend agents auto disposition timeout

Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui .

This would allow the admin to extend the time the agent has to input the correct disposition,