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Status Future consideration
Categories RingCentral Contact Center
Created by Guest
Created on Mar 12, 2021

RELATED IDEAS

Reporting for Current Time Zone

Allow for bi reports to run reporting on current user time zone. When call interactions are recorded they are stamped with current time zone. When reporting is ran they are stamped with universal time zone. This is throwing off our QM reporting at the end of every month.

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  • Kurt Hoskovec
    Reply
    |     Mar 25, 2022

    This is not supported in the current data model This may be a data option in the new data model, but no ETA at this time. We will tentatively target the Summer of 2023 release for this particular report.