This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-56 Admin: change users (DND, available, offline).
If there is an admin of a group and one of the users walks away and forgets to put DND there should be a way for the admin of the group or any admin to go in and set them to DND. The way our system is set up it will deem them the most inactive and ring twice to that person before anyone else. If the admin knows they are away it would be very helpful for them to be able to mark them as DND so that it skips them in the ring que.