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Status Under review
Created by Sugar Lam
Created on Mar 17, 2021

allow user to keep the forwarding number when a custom answering template saved

Background:

Admin can set up custom answering rules with forwarding number for single user

When admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.


Wanted:

system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.