Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Enable replying to the tasks

I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it.
First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!
Just bring all the features into the new app that we had in the classic app or give users the option to use the classic app until you perfect your new app.

  • Guest
  • Mar 18 2021
  • Implemented
  • Attach files
  • Mike Masi commented
    11 May 11:21pm

    Like the tasks so far but, the task description/notes textbox isn't resizable?! 2 lines of text is all we get?

  • Admin
    Jessica Hernandez commented
    22 Apr 02:49pm

    Task replies are now live as of version 21.2.10, released last week on 4/14/2021!

  • Admin
    Becky Hensley commented
    14 Apr 06:28pm

    Thanks, Zipher Lin! We've merged all the ideas to keep the votes and ideas together!

  • Admin
    Becky Hensley commented
    14 Apr 06:25pm

    We hear you, Jennifer!
    We're on track with this feature and will update this idea when we have confirmation that it has gone live.
    Stay tuned.

  • Jennifer Barone commented
    14 Apr 02:53pm

    Our team agrees with Matthew Plummer's sentiment. The new app feels like a step backward as it lacks features of the old app. The reply to task feature is very important to us for internal task and bug tracking. Many have resisted upgrading just for this reason alone. Without the ability to reply to asks in the same thread, posts to different tasks merge and become chaotic.

  • Zipher Lin commented
    14 Apr 04:27am

    The following two ideas are similar to this one.

    CUSTCOM-I-1769

    CUSTCOM-I-1785

  • Admin
    Becky Hensley commented
    7 Apr 09:11pm

    Matthew, we understand. We would recommend reaching out to your Account Manager to delay your transition until this feature has been implemented.
    We're happy to facilitate - please reach out at Community.Support@RingCentral.com.

  • Matthew Plummer commented
    7 Apr 08:51pm

    I continue to receive "warnings" that the old app will be disabled soon. How can you do that without the new app being complete? Our organization might have to switch over to Microsoft Teams if you force a conversion to an app that isn't complete yet.

  • Admin
    Becky Hensley commented
    31 Mar 04:43pm

    This is planned for Q2 - please standby! We'll share updates here!