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Status Under review
Created by Guest
Created on Mar 18, 2021

report for call queue member status at different times

On Admin Portal or Analytics portal to have an option to view the status of the call queue member during a specific timeframe.


For example: Agent A was available on the call queue from 11:30 am -11:32 am. Status changed to busy due to a received call/an outbound call made.


This would help the administrators to identify why calls are not connecting to certain call queue members, without having to extensively check call log if said queue member was simply on a direct inbound/outbound phone call. This will also help identify if there is an issue or not, if agent is not on a call, should be set to available, but did not receive a queue call.


1 MERGED

Activity Status Report

Merged
it is an agent status report how often and/or long was an agent logged into the call queue over a certain time periods
Guest 10 months ago in RingCentral Analytics 0 Under review
1 MERGED

Report for Call Queue

Merged
Ability to run a report on agent's availability in a queue. Should include log-in and out times along with hours in the queue.
Jen Zimmerman 9 months ago in RingCentral Admin Portal 0 Under review
1 MERGED

View status of call queue members in Call Logs to determine if user was available to answer each call

Merged
In order to monitor whether users within call queues are answering calls when they should be, we need to be able to see if each user was available or not when each call came into the queue. For this, we need a column within the call log beside eac...
Guest 11 months ago in RingCentral Admin Portal 0 Under review
1 MERGED

Create a weekly report that tells an ACD queue manager how long members of an ACD are not available for a queue call during the members working hours.

Merged
Report needed to verify employees are routinely in queue accepting calls. Create a weekly report that tells an ACD queue manager how long members of an ACD are not available for a queue call during the members working hours.
Guest 8 months ago in RingCentral Analytics 0 Under review
1 MERGED

Analytics report for call queue

Merged
please add a feature where it will shows a report that will tell how much time an agent was on and/or off queue during a specific time frame.
John Ramirez 11 months ago in RingCentral Admin Portal 0 Under review
2 MERGED

Status Duration in Live Reports

Merged
Live Report Analytics needs to include the duration an agent has been in available/unavailable status.
Jacob Beach 11 months ago in RingCentral Analytics 0 Under review