Share your ideas with us
set custom music on hold for park calls.
Custom park music is a very important feature for us. Currently we have a regularly updated on-hold recording which contains advertisements and other customer service information. We very rarely use the hold option, but we park calls all the time. Now our customers never hear the "on-hold" messages.
Custom hold music/recordings option for Call Park please!
Our phone process involve shuffling people to park very frequently and custom audio during these holds is needed for a consistent customer experience.
I am using "Call Park" to hold calls for people to get on air with a radio show. Being able to change Call Park music needs to be an option. Analog PBX's are more feature rich then RingCentral's PBX