Share your ideas with us
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-553 Report to identify how many unique callers were answered or missed in a day..
Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if line 2 answers the call. There is a column for missed, but it will w/ voicemail and for our situation they do not leave voicemails on each line its a main line.
Similar to custcom-i-699? We would like an email, or notification, if user misses a call when they should have taken a call in queue - NOT when everyone misses a call in Q and the call goes to voicemail, but when the call was presented to our user and it was missed.