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Status Under review
Created by Guest
Created on Mar 19, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-553 Report to identify how many unique callers were answered or missed in a day..

Missed Calls in a Queue Merged

Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if line 2 answers the call. There is a column for missed, but it will w/ voicemail and for our situation they do not leave voicemails on each line its a main line.

  • Dave Franks
    Reply
    |
    Apr 23, 2021

    Similar to custcom-i-699? We would like an email, or notification, if user misses a call when they should have taken a call in queue - NOT when everyone misses a call in Q and the call goes to voicemail, but when the call was presented to our user and it was missed.