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Status Under review
Created by Guest
Created on Mar 19, 2021

Account-Wide Holiday Settings and/or Holiday Templates

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The fact that there is no built-in capability to manage holidays is a major oversight.

  • Jeff Richardson
    May 24, 2022

    Call queue templates would be a great help when setting up holiday schedules. Better yet might be a company holiday schedule that can be applied to selected objects.

  • Casey Young
    Dec 1, 2021

    I would expand this into a staged page where you could setup scheduled changes to the queue business hours.

    Prep the template there with the expected changes that will go into effect for each queue business hours in advance of the due date. System will copy the template over the active queue business hours on the date it is set to go into effect.

    Add to this the option to store future changes by name and be able to edit reuse or revert back to old versions.

    This would mimic the rules for advanced call handling "Custom Answering Rules" section but specifically overwrite the queue business hours that are currently active (and offer a list of the old ones that have past dates to edit for future years use).

  • Lee Pullen
    Oct 12, 2021

    Absolutely! We don't have nearly that many to do but it is incredibly cumbersome for the few we have. I cannot imagine 600.

  • Travis McCarthy
    May 27, 2021

    Strongly agreed -- the standard holidays should already be built in and there needs to be a much faster way to apply this across multiple queues. My company currently has about 85 queues (and counting) and it takes several hours to complete this task, which is not an efficient use of my time.


The ability to use templates to make changes to multiple call queues at once. i.e. Holiday hours

Looking for an easy way to update multiple call queues without having to touch each one, (115). This shouldn't be this difficult. Why can't we just apply templates to achieve this? I shouldn't have to go into each call queue to set the holiday hou...
Kim Ruby over 1 year ago in RingCentral Admin Portal 1 Under review

Create system holiday tables

Instead of having to go into each and every single number and custom rule why not create a system wide holiday table that when you configure a rule you just point to the holiday table you need? You could have 1 or 2 tables, like one with the curre...
Debra Ceeko 5 months ago in RingCentral Admin Portal 0 Under review

Make it easier to manage holiday schedules and forwarding

Please make it easier to manage holiday schedules. I don't have time to go into 50 different call queues or 50 different site IVR's to create custom answering rules. At the very least you should allow call handling templates for site IVR's and que...
James Marshall SA 7 months ago in RingCentral Admin Portal 0 Under review

Pre Generic Message for Call Queue Calls during holidays routes back to IVR Menu

Posting in behalf of the customer. Customer want to have the option to set rule/template for his call queue groups that call get still route back to the IVR menu during holiday
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Bulk upload Holiday and Custom Schedules

With over 300 locations migrating to RingCentral from NFP, it would be great to have a way to select all components and apply a template that has the Holiday Schedule defined. Without this feature, hundreds of components have to be manually edited.
Rachel Brefo-Burroughs 4 months ago in RingCentral Admin Portal 0 Under review

Templates for Site Custom Answering Rules and Custom Call Handling for Queues

Please extend the call handling template functionality to work with Site IVR's and Queues. I cannot apply templates to either of these today and it makes managing call-handling for multiple sites and queues incredibly time consuming.
James Marshall SA 7 months ago in RingCentral Admin Portal 0 Under review