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Status Under review
Created by Guest
Created on Mar 19, 2021

Account-Wide Holiday Settings and/or Holiday Templates

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The fact that there is no built-in capability to manage holidays is a major oversight.

  • Kevin Foster
    Jan 20, 2023

    I just had a situation where our PS engineer from RingCentral had input the wrong date into the Holiday schedule that had been applied to all our queues. I had to go through manually to adjust so calls could come through. This type of feature would have saved me quite a bit of time and likely avoided this situation.

  • Matt Reid
    Jan 17, 2023

    Hi all,

    This feature should be "straight out of the box". We have over 110 sites each with their own queue. There needs to be a template manage settings at scale and should be treated as a priority. Music on hold is changed regularly for promotions, currently takes hours to manuall upload a file to each queue, not to mention the waste of bandwidth each time (ie 110 sites x 4MB file). This request has been sitting around for nearly 2 years. an update from RC would be appreciated. Thanks

  • Ron Larsen
    Jan 4, 2023

    Comment to boost visibility. This is an issue that could be easily resolved by implementing the same function as the "Copy call queue from..." setting. Or as others have mentioned, a template similar to user templates for bulk user creation/management. Currently, with 20 main company numbers and 13 yearly holiday dates, it's taking hours just to adjust the schedule for those.

  • Tim Howell
    Dec 2, 2022

    All schedules should be a managed centrally and you just choose the schedule per object (queue, IVR, user, etc.). We also have a large setup with multiple environments. We have to setup all these custom call rules on Queues and IVR's and keep external documentation to know which Queue's and IVR's we have to update. Not to mention the actual updating, it is not 600 for us but probably 2-300. This is a very basic feature in any enterprise phone system.

  • John Kopishke
    Nov 30, 2022

    Call queue templates would be very helpful. We currently manually update almost 400 queues every time we want to change hold music.

  • Jeff Richardson
    May 24, 2022

    Call queue templates would be a great help when setting up holiday schedules. Better yet might be a company holiday schedule that can be applied to selected objects.

  • Casey Young
    Dec 1, 2021

    I would expand this into a staged page where you could setup scheduled changes to the queue business hours.

    Prep the template there with the expected changes that will go into effect for each queue business hours in advance of the due date. System will copy the template over the active queue business hours on the date it is set to go into effect.

    Add to this the option to store future changes by name and be able to edit reuse or revert back to old versions.


    This would mimic the rules for advanced call handling "Custom Answering Rules" section but specifically overwrite the queue business hours that are currently active (and offer a list of the old ones that have past dates to edit for future years use).



  • Lee Pullen
    Oct 12, 2021

    Absolutely! We don't have nearly that many to do but it is incredibly cumbersome for the few we have. I cannot imagine 600.

  • Travis McCarthy
    May 27, 2021

    Strongly agreed -- the standard holidays should already be built in and there needs to be a much faster way to apply this across multiple queues. My company currently has about 85 queues (and counting) and it takes several hours to complete this task, which is not an efficient use of my time.

1 MERGED

The ability to use templates to make changes to multiple call queues at once. i.e. Holiday hours

Merged
Looking for an easy way to update multiple call queues without having to touch each one, (115). This shouldn't be this difficult. Why can't we just apply templates to achieve this? I shouldn't have to go into each call queue to set the holiday hou...
Kim Ruby over 1 year ago in RingCentral Admin Portal 1 Under review
1 MERGED

Make it easier to manage holiday schedules and forwarding

Merged
Please make it easier to manage holiday schedules. I don't have time to go into 50 different call queues or 50 different site IVR's to create custom answering rules. At the very least you should allow call handling templates for site IVR's and que...
James Marshall SA 11 months ago in RingCentral Admin Portal 0 Under review
1 MERGED

Create system holiday tables

Merged
Instead of having to go into each and every single number and custom rule why not create a system wide holiday table that when you configure a rule you just point to the holiday table you need? You could have 1 or 2 tables, like one with the curre...
Debra Ceeko 9 months ago in RingCentral Admin Portal 0 Under review
1 MERGED

Bulk upload Holiday and Custom Schedules

Merged
With over 300 locations migrating to RingCentral from NFP, it would be great to have a way to select all components and apply a template that has the Holiday Schedule defined. Without this feature, hundreds of components have to be manually edited.
Rachel Brefo-Burroughs 8 months ago in RingCentral Admin Portal 0 Under review
2 MERGED

Pre Generic Message for Call Queue Calls during holidays routes back to IVR Menu

Merged
Posting in behalf of the customer. Customer want to have the option to set rule/template for his call queue groups that call get still route back to the IVR menu during holiday
Guest about 2 years ago in RingCentral Admin Portal 0 Under review
2 MERGED

Templates for Site Custom Answering Rules and Custom Call Handling for Queues

Merged
Please extend the call handling template functionality to work with Site IVR's and Queues. I cannot apply templates to either of these today and it makes managing call-handling for multiple sites and queues incredibly time consuming.
James Marshall SA 11 months ago in RingCentral Admin Portal 0 Under review