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Status Future consideration
Created by Guest
Created on Mar 19, 2021

Change agent state through Max Supervisor

When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa

  • John Bruns
    Jun 2, 2022

    This has been a big ask from our team. Especially if a team member forgets to change their status, when leaving for the day/lunch it can have an impact on WFM related metrics as well if they leave themselves in follow-up.

  • Brandon Parker
    Oct 13, 2021

    I am looking for the same thing. Thanks for adding this.

  • Joe Bell
    Jul 23, 2021

    The CC reference # for this request is IDEA-202107-003105