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Status Future consideration
Categories RingCentral Contact Center
Created by Guest
Created on Mar 19, 2021

RELATED IDEAS

Change agent state through Max Supervisor

When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa

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  • Sandy Horn
    Reply
    |     Apr 3, 2023

    Seems odd it wasn't included as a feature when phone system was launched.

  • Susie Spratt
    Reply
    |     Apr 3, 2023

    This is a much needed option! Thank you for implementing!

  • Greg Shackleford
    Reply
    |     Apr 3, 2023

    Can we please get this added ASAP!

  • James P. Hallberg
    Reply
    |     Apr 1, 2023

    crazy it's not in system already

  • John Bruns
    Reply
    |     Jun 2, 2022

    This has been a big ask from our team. Especially if a team member forgets to change their status, when leaving for the day/lunch it can have an impact on WFM related metrics as well if they leave themselves in follow-up.

  • Brandon Parker
    Reply
    |     Oct 13, 2021

    I am looking for the same thing. Thanks for adding this.

  • Joe Bell
    Reply
    |     Jul 23, 2021

    The CC reference # for this request is IDEA-202107-003105