RELATED IDEAS
Analytics: Select Multiple Queues
Admins should be able to select multiple queues when looking at Users under Performance reports.
Admins should be able to select multiple queues when looking at Users under Performance reports.
Dear Customer,
Thank you for your feedback. Your need has been addressed.
We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features advanded filtering capabilities that will allow you to filter out users belonging to multiple queues as well as apply advandced data filters.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team