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Status Under review
Created by Guest
Created on Mar 22, 2021

After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications

After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email.

We use salesforce and create cases from email's, once I added managers to the queue it removed my exisiting notification emails and replaced them with the managers emails and I'm unable to change this. It's frustrating because now my only option to fix this is to clone an existing queue

Please either allow me to remove manager's and/or add the advanced settings under notifications once manager's are selected

1 MERGED

Add Advanced Setting for Call queue VM when Managers list is chosen

Merged
we need to have an option to modify email notification on call queue (advanced setting) but this is only available when using email address of manager and not using manager's list
Guest over 1 year ago in RingCentral Admin Portal 0 Under review