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Status Under review
Created by Guest
Created on Mar 23, 2021

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps

  • Howard Scott
    Sep 27, 2022

    Any update on this long outstanding and essential request? It is causing us problems without being able to separate desktop and mobile apps for incoming call workflows.

  • Howard Scott
    Aug 2, 2022

    Please implement this idea, it is another critical feature that is missing. We are using headsets that connect to computer for desktop app, but also to mobile for mobile calls. When desktop and mobile app ring simultaneously the headsets get confused as they are ringing on both places. Need to be able to ring desktop first, then if that is not answered to go to mobile.

  • Andrej Damjanovski
    May 5, 2022

    I have seen requests for this for a long time, with promises that it will be implemented in next release, but to no avail.... I disabled the mobile App as I do not want my cell going off when I am at my desktop, which is a long time during the day...

  • Gabi Barkman
    May 4, 2022

    If you could get the desktop app and mobile app to ring separately, that would be Amazing!!

    I want my computer to ring first, then my cell. I don't need my cell going off every time I get a call when I'm at my desk.

  • Craig Rhinehart
    Dec 29, 2021

    see also CUSTCOM-I-1210 and CUSTCOM-I-4400

  • Guest
    May 18, 2021

    Separating ring for mobile app and desktop is the most essential feature required to smoothly operate RingCentral. There should also be an option at Admin portal to choose which app should ring first.


Separate desktop and mobile apps in incoming calls

Separate the Desktop app and Mobile app from incoming calls so that only one rings at a time, so my phone isn't ringing while I'm at my desk, and can arrange them in an order so If I don't respond after 4 or so rings, it goes to my phone in case I...
Andrew Cunningham 6 months ago in RingCentral Web/Desktop App 0 Under review

Ring Desktop app for 20-30 seconds before ringing Mobile app

GoToConnect can do this. Right now we're stuck with call forwarding to our cell phone number, which means we have to choose either our work number for the Caller ID to know an inbound call is work-related but not see who's calling, or pass-through...
Guest over 1 year ago in RingCentral Mobile App 0 Under review

For Incoming Call Ring Order, Allow Desktops and Mobile Apps to be ordered in between phones

In Call Handling Settings, I find that I cannot move the entry "Desktop and mobile apps" in between two entries for phone numbers. Please allow this. Example of use. I want my "Existing Phone" to ring first because If I am in the office I can pick...
Daniel Pasion about 2 months ago in RingCentral Mobile App 0 Under review

Ring to desktop before mobile app

PLEASE create an option to ring to the desktop app prior to the mobile app. Not only is it annoying to have multiple devices ringing, it can create issues with multi-point bluetooth headsets. I see this feature requested again and again in the com...
Drew Sugarman about 1 month ago in RingCentral Mobile App 0 Under review