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Status Under review
Created by Guest
Created on Mar 23, 2021

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps

  • Ryan Milligan
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    Dec 5, 2023

    Would love to have this feature! Quite annoying when logged into multiple devices in the same room and everything is ringing.

  • James Peterson
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    Nov 16, 2023

    This feature would be really helpful. In addition, since we are logging in to multiple devices like laptops, phones, iPads it would be better if the system could allow us to choose which device to ring first or decide not to ring at all.

  • Igor Bebin
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    Oct 18, 2023

    This feature is being developed now as part of overall User's call handling renewal/enhancements. In the new flow Desktop might be set up separately from Mobile, and also in any place of User's Ring List.

    3 replies
  • Andrew Pegram
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    Oct 17, 2023

    This has been an idea for over two years. The reports in the analytics portal show they already have the infrastructure in place to distinguish between the mobile app, web app, and desktop app. Why not allow us to select which devices ring based on these categories?

  • Steve Veitch
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    Aug 29, 2023

    Yes, these need to be separate. I have executives that do not want it ringing on their desktop but does want it to go to mobile app. I can do it by forwarding to my cell phone, but then I have to enter a 1 to accept the call. I cannot ask an executive to do that.

  • Alaine Orayan
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    Aug 11, 2023

    My customer suggested to separate the ring of mobile app and desktop app so that once they are on another call using 3rd party application installed to their desktop it wont affect the call

  • Matthew Laflamme
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    Jul 21, 2023

    We need it at our workplace so we aren't getting Call Queue calls while out of the office, but are still available to be reached by co-workers.

  • Isaac Montgomery
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    Jun 7, 2023

    Please please please get this added ASAP, RingCentral! This is an elemenntary feature that our old phone system had. Please focus on this idea first and foremost!

  • Sherry Johnson
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    Jun 7, 2023

    Almost all our employees have requested this functionality. We need to be able to ring only the desktop app while we are in the office and ring only the mobile app while we are away. Please make this a priority, RingCentral!

  • Andy Savatisensei
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    May 4, 2023

    need

  • Kimberly Almer
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    Apr 13, 2023

    We have staff that uses their mobile app as their main phone line, but when they are on the phone and a call starts to ring on their desktop it can become overwhelming. We can't mute the desktop to avoid hearing calls coming in due to other notices needing to be paid attention to. Please review at a faster pace as this is much needed. Thank you!

  • Jose Lopez
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    Mar 15, 2023

    need ASAP

  • Jeffrey Parker
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    Mar 14, 2023

    New RC customer today...Def need this!!!!

  • Travis Welch
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    Dec 18, 2022

    Just started using RC, I can't believe that this is a problem. It seems completely ridiculous that this was even developed in this manner let alone is still designed this way. I would love an explanation as to why this isn't a priority development fix.

  • Howard Scott
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    Sep 27, 2022

    Any update on this long outstanding and essential request? It is causing us problems without being able to separate desktop and mobile apps for incoming call workflows.

  • Howard Scott
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    Aug 2, 2022

    Please implement this idea, it is another critical feature that is missing. We are using headsets that connect to computer for desktop app, but also to mobile for mobile calls. When desktop and mobile app ring simultaneously the headsets get confused as they are ringing on both places. Need to be able to ring desktop first, then if that is not answered to go to mobile.

  • Andrej Damjanovski
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    May 5, 2022

    I have seen requests for this for a long time, with promises that it will be implemented in next release, but to no avail.... I disabled the mobile App as I do not want my cell going off when I am at my desktop, which is a long time during the day...

  • Gabi Barkman
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    May 4, 2022

    If you could get the desktop app and mobile app to ring separately, that would be Amazing!!

    I want my computer to ring first, then my cell. I don't need my cell going off every time I get a call when I'm at my desk.

  • Craig Rhinehart
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    Dec 29, 2021

    see also CUSTCOM-I-1210 and CUSTCOM-I-4400

  • Guest
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    May 18, 2021

    Separating ring for mobile app and desktop is the most essential feature required to smoothly operate RingCentral. There should also be an option at Admin portal to choose which app should ring first.

  • +1
1 MERGED

Ring Desktop app for 20-30 seconds before ringing Mobile app

Merged
GoToConnect can do this. Right now we're stuck with call forwarding to our cell phone number, which means we have to choose either our work number for the Caller ID to know an inbound call is work-related but not see who's calling, or pass-through...
Guest over 2 years ago in RingCentral Mobile App 0 Under review
3 MERGED

Separate desktop and mobile apps in incoming calls

Merged
Separate the Desktop app and Mobile app from incoming calls so that only one rings at a time, so my phone isn't ringing while I'm at my desk, and can arrange them in an order so If I don't respond after 4 or so rings, it goes to my phone in case I...
Andrew Cunningham over 1 year ago in RingCentral Web/Desktop App 0 Under review
2 MERGED

For Incoming Call Ring Order, Allow Desktops and Mobile Apps to be ordered in between phones

Merged
In Call Handling Settings, I find that I cannot move the entry "Desktop and mobile apps" in between two entries for phone numbers. Please allow this. Example of use. I want my "Existing Phone" to ring first because If I am in the office I can pick...
Daniel Pasion about 1 year ago in RingCentral Mobile App 0 Under review
2 MERGED

Ring to desktop before mobile app

Merged
PLEASE create an option to ring to the desktop app prior to the mobile app. Not only is it annoying to have multiple devices ringing, it can create issues with multi-point bluetooth headsets. I see this feature requested again and again in the com...
Drew Sugarman about 1 year ago in RingCentral Mobile App 0 Under review