Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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From the mobile app allow the super admin to access the call logs and make phone calls using any user/extension's number in the account

As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This is crucial for small companies that may have setup users for virtual employees or roles so that a small team or entrepreneur can be more agile in outgoing communications.

  • Guest
  • Mar 27 2021
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  • Fanny Di Domenicantonio commented
    9 Sep 01:20pm

    This is an URGENT requirement as this is preventing business to properly fonction: you can't track if missed calls from leads / clients have been called back - so you end up calling them twice or more - this is really a problem for managing a business.