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Status Implemented
Created by Mark Detrick
Created on Mar 29, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-231 Desk phone to ring first before app.

Allow Call Handling Reordering Where the Physical Phone can Ring Prior to Desktop & Mobile Merged

Only a small subset of our users will ever use the desktop app or mobile app. We would like to see the option for the desktop phone to have highest priority in sequential ring then move on to desktop or mobile if they are not at their desk. Right now the desktop & Mobile app have the "Order 1" priority and nothing can be moved above it. Please give us the flexibility to fully choose our call handling & forwarding ordering.

  • Guest
    Jun 16, 2021

    This is imperative. Many of our sales reps are in the office most of the time, but occasionally they are in the field. So the deskphone should ring first, then the mobile app. But what happens is that the softphone and mobile app ring along with the deskphone, and it's disruptive and way too loud. This needs to be fixed.

  • Guest
    Mar 30, 2021

    Contact tech support - they were able to set this up for us. They have Auto-receiptionist forward to an extension and then setup a custom rule for the physical phone under users to handle the phone number+extension. Then you create different ring groups within the custom rule when a certain number is rang.