Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

 

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-231 Desk phone to ring first before app.

Allow Call Handling Reordering Where the Physical Phone can Ring Prior to Desktop & Mobile Merged

Only a small subset of our users will ever use the desktop app or mobile app. We would like to see the option for the desktop phone to have highest priority in sequential ring then move on to desktop or mobile if they are not at their desk. Right now the desktop & Mobile app have the "Order 1" priority and nothing can be moved above it. Please give us the flexibility to fully choose our call handling & forwarding ordering.

  • Mark Detrick
  • Mar 29 2021
  • Guest commented
    16 Jun 05:57pm

    This is imperative. Many of our sales reps are in the office most of the time, but occasionally they are in the field. So the deskphone should ring first, then the mobile app. But what happens is that the softphone and mobile app ring along with the deskphone, and it's disruptive and way too loud. This needs to be fixed.

  • Guest commented
    30 Mar 02:41pm

    Contact tech support - they were able to set this up for us. They have Auto-receiptionist forward to an extension and then setup a custom rule for the physical phone under users to handle the phone number+extension. Then you create different ring groups within the custom rule when a certain number is rang.