Skip to Main Content
Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Mar 30, 2021

"Off Hook" auto dialing

I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without having to dial an extension, and this is the only number this phone can call.

  • Admin
    Becky Hensley
    Jul 12, 2022

    Team, this was implemented in Q2.
    From Release Notes (found here):

    • Autodial can be enabled/disabled for specific supported devices to dial a specific phone number. An example use case is a phone in a bar which would automatically dial a taxi company. This is available for MVP Premium and Ultimate edition customers.

  • Andrew Coakley
    Jun 28, 2022

    Previously used this feature with Cisco phone system. Absolutely needed for our lobby phone setup. Please add this feature to RC.

  • Jon Bivin
    May 3, 2022

    This feature is essential for access door phones. Push the button, the POTS type phone connects and the system dials an operator or a hunt group of people who can speak to the button-pusher and decide if they are to be let into the complex. I've also seen them in airports, used to call a certain cab company, or hotel....

  • Peter Lloyd-Jones
    Apr 5, 2022

    We had this function on Aura and IPO but this is causing our ACO project to stall as this is a high profile feature in our Lobby for visotors to our CEO. Please can we have this auto dial function added please.