Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!


Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-231 Desk phone to ring first before app.

Ring cells in cascade before app ring Merged

I would like to see a feature added that will allow a team to be contacted directly first, then cascade to the 2nd line or begin ringing through the app.

  • Guest
  • Mar 30 2021
  • Jenn - Community Moderator commented
    21 Apr 09:22pm

    We also highly suggest opening a case here or chat with our live agent

    We look forward to helping you with this feature.

  • Jenn - Community Moderator commented
    1 Apr 04:03pm

    Hello there!

    We can have a work-around for this by using a call queue or call forwarding.

    Please send us an email to Thank you!