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Status Implemented
Created by Guest
Created on Mar 30, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-231 Desk phone to ring first before app.

Ring cells in cascade before app ring Merged

I would like to see a feature added that will allow a team to be contacted directly first, then cascade to the 2nd line or begin ringing through the app.

  • Jennifer Del Rosario
    Apr 21, 2021

    We also highly suggest opening a case here or chat with our live agent

    We look forward to helping you with this feature.

  • Jennifer Del Rosario
    Apr 1, 2021

    Hello there!

    We can have a work-around for this by using a call queue or call forwarding.

    Please send us an email to Thank you!