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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Mar 30, 2021

Music on hold radio

We are a restaurant, and we recently switched over to ringcentral. We used to have with our old provider a "music on hold" which would play the music from our radio when we would place a customer on hold. The preloaded sounds are not that great, and the custom files for music are too short and it would be the same everytime.

  • B K
    Reply
    |
    Nov 14, 2022

    Agreed !! WHat I asked for - https://ideas.ringcentral.com/ideas/CUSTCOM-I-7181

    Enable Audio Stream to play for on hold + IVR to choose type of Music / Content


    1 - Essential enable Web based URL(s) or ATA input(S) of 1 or more Audio Streams for on hold music.


    2 - When a person is on hold they can select the type of music they listen to (like what Apple does as an example) ... through a IVR.


    3 - Enable a stream to also be able to be played on a single or multicast SIP enable speaker array and then be able to interrupt that (muting the stream) when an alarm or announcement needs to be made (like in a large department store).