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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Mar 31, 2021

Custom Rule under que - option to Press 9 for phone directory

When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use this for holidays or other closures, however we don't want all the messages to be in a single number or spread out randomly amongst the que.