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Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live Reports does this, but I don't need that level of functionality all the time).
Thank you for your feedback. Your need has been addressed.
We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.
Along with that, the LOB Analytics now includes all call data that have been completed. So, when you refresh each time, you will get data on all calls that have been completed by then.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team