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Status Under review
Categories RingCentral Phone
Created by Paul Hawkins
Created on Apr 2, 2021

Allow user accounts without direct numbers

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted to give them out and then when they leave we have to put forwards in place etc.

  • Paul Hawkins
    Aug 18, 2021

    to be clear I know this is possible if a licence isn't allocated (Mobile user) id still like to allocate a licence but the account only works internally via name or ext or via IVR/Groups