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Status Implemented
Created by Mercedes Quintero
Created on Apr 6, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1572 Enable replying to the tasks.

Reply within tasks Merged

Keeping track of all comments made by our staff which are related to a specific task has been a really useful and important tool for us. If we use direct messages or messages within teams we can't go back to them easily and we wouldn't know which specific task the message was related to. The option to reply within tasks is available in the ringcentral classic app so we definitely expected it in the new app but since it isn't we'll keep using the classic app and not update to the new one until that feature is added.

  • Admin
    Becky Hensley
    Apr 14, 2021

    We've merged this with an already existing idea.

  • Karen Crumb
    Apr 14, 2021

    We use this feature also to organize task, and have stayed with the classic app for as long as possible because it is missing from the new version. The feature of being able to reply to tasks is vital to the workflow of our company.


  • Robert B
    Apr 8, 2021

    We work a lot with tasks in the old RingCentral, where writing and seeing comments directly via a task is a much appreciated daily function. I vote for this feature, along with six other colleagues who certify that they work daily with task replies in the old RingCentral.