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Status Under review
Created by Hajri Tonuzi
Created on Apr 6, 2021

Pull Reports per 800 numbers assigned to a single queue

We have created a queue, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a queue)

We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular 800#. Then average handle time.

From what I was able to find, via the site and speaking to one of your knowledgeable reps, this is not possible at this time.

It is very important to us to know how many calls are coming in per 800# assigned to the queue, since each number represents a different project of ours.