In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
Disable option for associate to change accept call queue calls status
I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on.