RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1127 Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues.
Disable option for associate to change accept call queue calls status Merged
I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on.
If you are running a Call Center, are you using Contact Center?
Share a few more details so we can assist further.