Community Ideas

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Log Text Message and Call Activity to a Google Sheet

This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition.

Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with a person, whether it was text or call.

Something like: For each text message and call activity - add a row in a google sheet with these column fields

  1. Phone Number (Internal - specific line or extension)

  2. Phone Number (External)

  3. Date/Time message or call occurred

  4. Inbound or Outbound (Binary)

  5. If text message, then text message content

  6. If call, then call duration

Thank you for considering.

  • Guest
  • Apr 6 2021
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