This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition.
Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with a person, whether it was text or call.
Something like: For each text message and call activity - add a row in a google sheet with these column fields
Phone Number (Internal - specific line or extension)
Phone Number (External)
Date/Time message or call occurred
Inbound or Outbound (Binary)
If text message, then text message content
If call, then call duration
Thank you for considering.